FAQs

How can we help?

Parking Nearby Attractions Facilities Check In/Out Accessibility Booking Newborough Stay In Scarborough

I need to cancel my booking, what can I do?

Please refer to the terms and conditions on our website

How do I contact you if I have a problem during my stay?

You may contact us through our guest communication hub. You get access to this after you have 'checked in' online  

We provide a 24-hour emergency telephone number for urgent issues. This can be found in your welcome pack. 

Please email us at [email protected] for any non urgent issues

If I want to add extra nights, how can I do this?

You have several options. You can add extra nights depending on availability via the Booking channel you used to arrange your stay or by contacting us directly.  You may contact us through our guest communication hub. You get access to this after you have 'checked in' online  

As there are certain restrictions with advance booking lead times on the popular booking websites you may find that they signify we have no availability. If you contact us directly though we most probably will be able to assist you.

You can email us directly at [email protected] 

I can’t find an answer to my question

If you are unable to find an answer to your query, this may regard such things as pricing, invoice, duplicate bookings, extending your stay, customer service, complaints, special requests then please email us directly on address on our website.